Your Legal Questions Answered
Your account balance is held in a segregated bank account separate from slotqq's operating funds. In the event of platform closure, customer funds are returned to registered payment methods. We carry insurance to cover this scenario where legally required.
Contact our legal team via email or chat requesting a data subject access form. We'll send you a copy of all data we hold on your account—personal details, deposit history, gameplay records—within 15 business days.
Report any discrepancy within 30 days of the transaction via chat or email. Our team will review your account logs, game history, and payment records, then respond in writing with findings and any corrective action within 14 days.
Yes. Submit a closure request through your account settings or contact support. We'll freeze your account immediately, verify your identity, process any final withdrawals, and delete your personal data within 30 days per your request.
No. When you deposit via DANA, OVO, GoPay or QRIS, payment details are processed by third-party gateways. We store only a masked reference token and transaction ID. Your full card or wallet credentials never touch our servers.
Our full terms of service are available in English. Live chat and email support operate in English and Indonesian. Players in Surabaya, Bandung and across Indonesia can reach our team in either language during support hours.
File a complaint through live chat or email with specific details—game name, bet amount, date/time. Our compliance team investigates game logs and RNG records, then provides written findings. Unresolved disputes may be escalated to our independent adjudicator.
